Support
Contact us
We reply by email. There is no phone line and no chat: everything is written down, so it can be reviewed.
One mailbox
Where to write
Support
For help with your account, your QR or an alert you received.
Grievance officer
For a complaint about content, conduct or a decision we made. The officer’s name and registered address are being updated and will be published here.
Privacy requests
To ask what we hold about you, to correct it, or to have it erased. If you are signed in, Privacy and data in your account is faster.
Legal notices
For formal notices and requests from a public authority.
Security reports
If you have found a security problem, write here first and give us a chance to fix it before it is public. We do not run a bounty programme.
If we got it wrong
Appealing a suspension
Write to the grievance officer at [email protected] and quote your reference. We will tell you what happened and what, if anything, you can do about it.
Your reference is in the email we sent you about the suspension. If you cannot find it, write anyway and describe the account.
The hard case
Lost access to your email?
Sign-in is by a code sent to your email address, so losing that address means losing the account’s only key. Write to [email protected] and describe the account — a person will check what can be done, and there are limits to what we can safely do.