Safety guidance

This service carries a message. It does not carry help. Everything below follows from that.

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Six rules

If someone is in danger, call 112 first.
Alerts from this service go by email and can be delayed.
Never meet a stranger because of an alert.
If a vehicle is blocking you, an alert or your society office is enough.
Do not put personal details in your message or your public note.
Messages cannot contain phone numbers, email addresses or links — that is by design, and the server rejects them.
Owners: you decide what is public.
Nickname, colour and note are off by default.
Report anything that feels wrong.
A threatening message, a fake sticker, a QR asking for money. We review every report.
Only ever send the WhatsApp verification message for your own number.
Never send it for someone else, even if you are asked to.

Another way through

There are three routes that need no account and no verification at all.

In an emergency, call 112.
You never need an account, an email code or WhatsApp to do that, and the number is on every vehicle page.
Report a problem with the QR without signing in.
The “Something wrong with this QR?” link at the bottom of any vehicle page takes a report with no account and no details from you. Use it if a sticker is on the wrong vehicle, looks fake, or the page will not work.
Ask us to pass on a message.
Write to [email protected] with the QR ID from the page you scanned and what you need the owner to know. A person reads it, checks it against our rules, and can pass a message to the owner through the same channel we use for abuse reports. We cannot promise a reply from the owner, and we will never give you their details or give them yours. This takes hours, not seconds, so use 112 for anything urgent.
Why we ask for WhatsApp at all.
It is what stops anyone walking past from sending an owner anonymous messages. We know it excludes some people, we have written that down as a known limitation, and a second verification channel is on the roadmap.