Owners and scanners
Help centre
Short answers for owners and for people who have just scanned a code.
Seven places to start
Browse by topic
I just scanned a code
What happens after you tap Send, what the owner does and does not learn about you, and what to do if the sticker looks wrong.
Getting started
What it costs, how long it takes, and which vehicles you can add.
Verification
Why we verify both sides, what it costs you, and how often.
Alerts
How an alert reaches you, how fast, and how to pause or block.
Privacy and safety
What each side can see, what we never store, and how to spot a fake QR.
Account and data
How this is funded, and how to delete your account.
Safety
What to do in an emergency, and what never to put in a message or a public note.
Five steps
Where to place your QR
A code a camera cannot resolve is a code nobody can use. These five things are the whole of it.
Choose the spot.
The outside of the vehicle, on painted metal or the number-plate surround, at about chest height, where someone standing beside the vehicle can point a phone at it. For two-wheelers: the rear mudguard or the side panel below the seat. Not behind tinted glass — tint and reflections stop cameras reading the code.
Clean and dry the surface.
Wipe it and let it dry completely. Dust under a sticker lifts the edges within days.
Keep the white margin.
The quiet white border around the code is part of the code. Do not trim it, and do not print the QR smaller than about 70 mm across.
Test it.
Scan it with another phone from about an arm’s length. You should land on your vehicle’s page.
Protect it.
If you printed on paper, laminate it or cover it with clear tape. A faded print is replaced by printing the same QR again — the code does not change unless you replace it.
Asked most often
Popular questions
Is it really free?
Yes. Creating an account, verifying your email and WhatsApp, adding up to five things, generating and downloading your QR, and receiving alerts are free. There is no paid tier for the basics and we do not plan one.
Why do I have to verify my WhatsApp number?
Two reasons. It keeps spammers out, because every alert is tied to a real, verified person. And it lets us act on abuse reports. Your number is never shown to anyone.
What does the person who scans see about me?
Only the vehicle type and, if you choose to show them, a nickname, a colour and a short note. Never your name, number, email address, home address or number plate.
Can I stop alerts for a while?
Yes. Pause the QR, mute a reason, or mute a vehicle. Emergency alerts stay on while a QR is active.
How do I delete my account?
In Privacy and data, choose Delete my account. There is a 7-day grace period in which you can cancel. After that the account is deactivated and its QR codes stop working permanently; some records are kept for up to 365 days where the law requires, then deleted.
A person, not a bot
Still stuck?
Write to [email protected] and a person will read it. The contact page lists every mailbox and the response targets.