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Before you buy

Delivery, cancellations and refunds

What happens after you pay, how to stop it, and what we do if something is wrong.

Draft

This policy has not yet been through legal review.

What it describes is what the product actually does today, including the parts that a person still does by hand — those are named in the last band rather than dressed up. The legal wording is a lawyer’s to settle, and the selling entity is not yet named. Both land before anything goes on sale.

Getting it to you

Delivery and shipment

One parcel, anywhere in India, at no extra charge.

  • Tags are printed to order, so one is posted after the next print run rather than the same day. We will tell you when yours has gone.
  • We post to Indian addresses only. Delivery is included in the price — there is no separate postage charge, and nothing is added at the payment screen.
  • The tags are printed and posted in India.
  • If a parcel does not arrive and the carrier cannot say where it is, we treat it as lost and send a replacement at no charge.

Changing your mind

Cancelling

One click, and what happens next depends only on whether we have printed it.

Before you have paid
Cancel from the order page. Nothing has been captured, so there is nothing to send back. If a payment does land after you cancel — a slow gateway, a retried card — it is refunded automatically without you asking.
After you have paid, before it is printed
Cancel from the order page and we refund the whole amount. The order moves to “refund on its way” rather than simply “cancelled”, because your money is on its way back and the screen should say so.
Once it has been printed
The cancel button is gone, because the tag exists and carries your code. Write to us and a person will sort it out — see below.

We do not charge a cancellation fee at any point.

Your money back

Refunds

Back to the way you paid, never as credit.

  • A refund goes to the card, account or UPI id you paid from. We do not offer store credit instead, and we do not ask you to accept it.
  • The refund is raised the moment you cancel, and sent to your bank when we next run the payment reconciliation — in practice the same working day. Banks then typically take five to seven working days, which is their clock rather than ours.
  • A partial refund is possible where only part of an order is affected.
  • If we are ever paid twice for one order, the second payment is refunded automatically. You do not have to notice it or ask, and that holds even if the duplicate arrives while the first refund is still going through.
  • There is no charge for returning anything, because we never ask you to return it.

If something is wrong

Faulty, damaged or wrong — and what we guarantee

A replacement first, a refund if you would rather.

  • Our guarantee. If a tag arrives damaged or misprinted, or its code stops scanning because of a printing or material fault, we print another and post it. There is no charge, there is no time limit on a manufacturing fault, and you do not send the first one back.
  • If you would rather have the money than a replacement, say so and we refund instead.
  • A tag is printed with your own code on it, so it cannot be resold and we do not accept returns of a correctly printed one for that reason. That is not a restocking policy — there is simply nothing to restock. It does not affect your rights if the tag is faulty.
  • The guarantee covers the tag, not the surface you stick it to, and not ordinary wear from a pressure washer or a scraper.
  • None of this affects the free tier. Your QR, your alerts and your safety controls do not depend on a sticker and are not withdrawn if one goes wrong.

How you pay

Modes of payment

In the provider’s own window, never in ours.

Payment is taken in the payment provider’s own window, and the methods it offers are listed there at the moment you pay. Your card or account details are typed into that window and never reach us: we are told the method, the last four digits of a card and the bank that issued it, and nothing more. The price you see is the price you pay — the whole amount, including tax, is shown before you are asked for anything.

If we get it wrong

Complaints

A person, a name, and a clock: acknowledged within 24 hours, resolved within 15 days.

Our grievance officer is being appointed and will be named here and on the contact page. Until then, write to us through the contact page and it reaches a person.

We acknowledge a complaint within 24 hours and resolve it within 15 days. If you are not satisfied with how we handle a consumer complaint, you may take it to the consumer forum for your district, or to the National Consumer Helpline.

Being honest

How this works today

Some of the above is a person rather than a machine. While that is true, it is written here.

  • There is no automatic tracking yet. We will email you when your parcel is posted and give you the carrier’s number; the order page does not show it back to you.
  • Refunds are sent by a reconciliation we run rather than a timer. The refund is recorded against your order the instant you cancel, so it cannot be forgotten, but a person starts the run that sends it to the bank.
  • Printing is scheduled by hand. There is no automated print batch yet, so “after the next print run” means when we next print, and we will tell you when that is.